Cost pressure in the healthcare sector is increasing more and more. The patients/dwellers claim the right to be treated optimally. Therefore, quality management in the hospital is unrenounceable nowadays. In the course of the KTQ certification procedure, overall performance of the facility is reviewed in a manner that is process focused, covers several occupational groups and is cross-hierarchical. This shows the hospital demonstrates special quality awareness. However, certification also makes suggestions for optimizing existing structures, operations and processes. The following criteria are in the centre of the deliberations:
Criteria in inpatient and partly inpatient nursing facilities, outpatient nursing services, hospices and alternative ways of dwelling
- dweller focus
- people focus
- information system
- quality management system
The Certificate will be awarded upon successful completion of external assessment, which is preceded by a selfassessment. Furthermore, the KTQ Quality Report will be written. This report offers an overview of the overall picture given by the facility.
When looking for optimal medical and nursing care, patients, dwellers and their relatives will, in future, mind such Certificates as KTQ even more. But it also is for potential employees and referring doctors or other medical institutions that the KTQ Certificate will become more and more important.
- well-founded analysis and review of performance, efficiency and the quality management system
- assessing the quality of nursing and treatment
- continuous improvement and optimization of all the processes concerning treatment of patients – this ranges from preparation for admission via planning a strategy of treatment/nursing to discharge
- The audit will be conducted by an accredited Certification Body by using qualified visitors from the different areas.
- specialized clinics
- medical universities
- departments holding beds
- nursing facilities
- nursing services
- alternative ways of dwelling
Quality Austria - Trainings, Zertifizierungs und Begutachtungs GmbH has been the first Austrian Certification Body to be accredited for hospitals by KTQ and has been accredited since October 2006. Since November 2009, it has been accredited for nursing facilities.
ISO 9001:2008, EFQM, Austria Quality Label for Home Care, Austria Quality Label for Care Institutions for the Elderly (inpatient)
If you are interested in system certification, we will be pleased to contact you. Please complete the inquiry form below. An employee will deal with your concern as soon as possible.
As for information given on the phone, our Customer Service Center will be pleased to be at your disposal at (+43 732) 34 23 22.
Information for offers
In order to enable us to make a detailed and complete offer for certification/assessment of your organization, you are requested to complete this questionnaire and return it to us via fax: (+43 732) 34 23 23
or e-mail: office(at)qualityaustria.com.
If you have questions, our Customer Service Center will be pleased
to be at your disposal at (+43 732) 34 23 22.