Mr. Manfred Haselbacher
Network partner, Procuct Management TL 9000
2011 was the perfect time to provide continued leadership in the global drive for quality. QuEST Forum continued to build the R5 Measurements Handbook, which is slated for publication in 2012. Critical to this handbook release are the inclusion of measurements for Next Generation Networks, which will ensure the TL 9000 standard stays relevant to the emerging IP-based technologies of our industry.
Quality Austria is also active involved in all this activities - see the Brochure INSIGHT & INTENTS right here.
INSIGHT & INTENTS page 7: In AMERICAS - Mr. Rodolfo Stecco as qualityaustria representative and Latin America Secretary and in EMEA Mr. Alan Rutterford as Secretary and our trainer from Excel Partnership UK.
INSIGHT & INTENTS page 12: 3 new TL 9000 certifications in Andrew – Wireless Innovations Group.
2012 QuEST Forum is focusing on enhancing the benchmarking of service providers / network operators for performance and reliability measurements, as well as expanding the involvement of our regions and hubs across the world.
QuEST Forum will continue to emphases participation from network operators in the EMEA Region.
In the Asia-Pacific Region, membership and TL 9000 registrations are strong, and QuEST Forum has expanded its staff with the positioning of first international staff member in India.
In China, efforts are underway to have TL 9000 recognized as a national standard. We believe that this initiative can be the start for “building the momentum” to raise TL 9000 to an international ICT standard.
The VISION of QuEST Forum was updated taking into account the process of convergence of the information and communication technologies and services.
QuEST Forum VISION: Be the global force for improving quality of products and services delivered to customers of information and communication technologies (ICT).
QuEST Forum will complete and publish the R5.0 Measurements Handbook in 2012 which includes new measures from Next Generation and also partly ITIL – Best practice recommendations.
QuEST Forum will establish a plan for developing and publishing TL 9000 Requirements Handbook 6.0 which already considers the new ISO9001 high level structure and comparisons with ISO/IEC 20000 (IT Service Management).
