A Vision and Voice for Global Quality: QuEST Forum Executes for 2020+

During the last three decades the telecommunications industry has undergone radical changes – the splitting up and privatization of national telephone monopolies, the entry of multiple new competitive service providers and suppliers, the exponential growth of the Internet, coupled with the vast expansion of wireless networks - each of these changes had the potential for a profoundly disruptive impact on the quality and reliability of communications around the world.

To meet this challenge a unique partnership of Communications Industry Service Providers and Suppliers came together to operate in a collaborative environment to avoid the high cost of poor quality that would result from conflicting inefficient operating practices and standards.

Quality Excellence Service Providers/Suppliers of Telecommunications (QuEST) Forum embarked on the creation of a consistent set of quality system requirements that would apply to the global communications industry. The resulting TL 9000 quality management system was quickly embraced by supply chains globally as the key quality management system to be used throughout the communications industry.