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Assessment: EFQM Levels of Excellence


Organisations that do not want to participate in the Austrian Quality Award - Staatspreis Unternehmensqualität yet or presently or that do not meet the requirements can apply for the international recognition “EFQM Committed to Excellence” or “EFQM Recognised for Excellence” independently from the award.

Furthermore, all applicants have the opportunity of being granted the international recognition “EFQM Committed to Excellence” or “EFQM Recognised for Excellence” by EFQM during the contest for the Austrian Quality Award - Staatspreis Unternehmensqualität if they meet certain requirements (according to the findings of the Team of Assessors).


  • simple and practice oriented initiation of an organisation in systematically working at excellence
  • concrete step to consolidating experience made with the EFQM Excellence Model and the RADAR logic
  • getting to know the organisation’s present efficiency and effectiveness and setting priorities for improvements
  • progress review on the way to business excellence and independent validation
  • Europe-wide documentation, publication and recognition on the way to business excellence
  • clearly structured steps on the way to the Austrian Quality Award - Staatspreis Unternehmensqualität or EFQM Excellence Award (EEA)


  • establishing a continuous European assessment approach for organisations of any size and with different levels of maturity
  • tailored use of the EFQM Excellence Model for different levels of maturity within the organisation
  • measuring the organisationfs present efficiency and effectiveness and level of performance
  • defining the organisationfs areas for improvement and planning improvements
  • creating a holistic picture of the organisation
  • motivation to rethink the procedures for managing the organisation

Even the longest journey starts with a single step. The EFQM Committed to Excellence is designed to help ensure that first step is a step in the right direction. Any organisation can be recognised through an assessment based on the EFQM Excellence Model. Recognition schemes are all about celebrating achievement and creating enthusiasm for progress.  If a company applies for EFQM Committed to Excellence there are two options. Both start with a self-assessment against the EFQM Excellence Model.


Option 1: Project-Validation (C2E 1 Star)

  • Once you've completed the self-assessment, you'll be able to identify your priorities for improvement. 
  • You then have 6 to 12 months to implement 3 improvement projects to address these priorities. 
  • A Validator will then spend 1 day on-site reviewing the outcomes and lessons learned from these projects.
  • At the end of the validation, you will receive a feedback report detailing the strengths and opportunities for improvement observed.
  • If you can demonstrate you have made clear progress, you will receive the EFQM Committed to Excellence 1 Star recognition.

 For more information please visit this site.

Option 2: Assessment (C2E 2 Star)

  • If you opt for the assessment method, you will need to prepare a short submission document.
  • 2 Assessors will then spend 1 day on-site to complete 6 themed interviews.
  • They will assess you, and produce a feedback report, against the 9 criteria of the EFQM Excellence Model.
  • Depending on the score you achieve, you will either receive EFQM Committed to Excellence 2 Star or 1 Star recognition.


For more information please visit this site.

  • self-assessment acc. to the EFQM Excellence Model (32 sub-criteria)
  • prepare submission document (short description of one organisation or company documentation, no more than 51 pages)
  • assessment carried out by 2-4 external experienced assessors
  • company specific analysis, site visit, consensus and scoring made by the team of assessors
  • feedback report on the level of criteria
  • recognition for > 300, 400, 500 points
  • In case of success, Quality Austria and EFQM show their recognition by granting the certificate "EFQM Recognised for Excellence"


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Ms. Michaela Drascher, MA

Operations Management Business Excellence (EFQM)

Ms. Nicole Mayer, MSc

Business Development Business Excellence (EFQM)

Mr. Dr. Werner Schachner

Network partner, Product Expert Business Excellence (EFQM)