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International Quality Labels

Austria Quality Seal products and Austria Quality Seal for services

International Quality Labels

Non-national companies who have confidence in the stringent quality tests of Austria can apply for the International Quality Seal for their products.

Austrian inspection authorities conduct the tests and decide whether the product produced outside of the country conforms to Austrian quality guidelines.

Using the Quality Seal obliges all seal bearers to fulfill all quality criteria and to comply with terms of use as stated in the OQA General Terms and Conditions that define the Austria Quality Seal's conditions of obtainment and usage.

The right to use the Austria Quality Seal is contingent on compliance with quality guidelines (for products and services) or with the respective monitoring specifications of the respective sectors (for model operations and at-home nursing).

These quality criteria apply to all important characteristics of a product or service or the efficiency levels of an operational site.

Specific quality guidelines have been developed for different products. Accredited inspection authorities throughout Austria use these as the basis for quality or energy industry testing.

Criteria for Quality Testing
Testing follows OQA General Terms and Conditions based on the following provisions

  • Quality Guidelines
  • Standards
  • Declaration of Goods
  • Statutory Regulations
  • Quality Agreements
  • Safeguard rules in technology, etc.


The Quality Seal is granted for a fixed period. Accredited or state-licensed testing and inspection authorities will continuously monitor compliance with the guidelines.

We will guide customers throughout the entire award procedure: from initial query and application, to auditing, certification and re-testing.

The award procedure has 6 steps.

1. Initial Information
The interested party informs the OQA about the nature and scope of their product or operational site for which the use of the Austria Quality Seal would apply. During an informational interview, it is determined whether the quality of the product or operational site is exceptional. OQA distributes the appropriate information and application forms.


2. Application
The interested party submits an application to the OQA. This entails the obligation to allow the inspection bodies to carry out a full-scale inspection and to make available test samples free of charge.


3. Pre-testing (only for At-Home Nursing)
Pre-testing entails completing a 7-page questionnaire. This ensures that the organization has met the requirements to be able to pass the inspection.


4. Inspection/EvaluationThe applicant organization contacts an approved inspection authority to commission a test. The inspection authority informs the OQA in writing about a successfully concluded inspection. The inspection report is sent to the client.


5. Conferment
OQA informs the awarded organization in writing about their status as a Quality Seal user and their certificate number. The company receives the certificate.


6. Re-testing
Before status expiration, the company is informed of a re-testing date. The company applies for a re-issuing of the certificate with the OQA and commissions an inspection authority with an inspection. A copy of the application form is submitted with the request for inspection.


Cancellation
Request for cancellation of the right to use the seal must be submitted in writing. Cancellation follows only after six-month notice period submitted before 31 December of every year. The end of the right to use the seal does not automatically mean cancellation. This must be specially applied for because the fees for use would otherwise still continue.

The cost for using the Austria Quality Seal (products and services) or the International Quality Seal comprises of

  • Costs for the inspection 
  • Association fees 
  • Costs for promotional material


Costs for Inspection
The applicant bears all costs related to carrying out the inspection:

  • Testing the product, service or operational site
  • Check test 
  • Procurement and storage of the test material 
  • Processing the test report

Payment for the inspection is due directly with the inspection authority.

Costs for Inspection
The applicant bears all costs related to carrying out the inspection:

  • Testing the product, service or operational site
  • Check test 
  • Procurement and storage of the test material 
  • Processing the test report

Payment for the inspection is due directly with the inspection authority.


Association Fees

  • Registration fee (one-time) € 1.200,- 
     
  • Fees for use (annual)

     Employees        Fee 
     up to 10           € 490,- 
     11 - 20             € 590,- 
     21 - 50             € 700,- 
     51 - 100           € 990,- 
     101 - 500         € 1.450,- 
     501 - 999         € 1.760,- 
     from 1 000       € 2.390,- 

  • Fees in the first year
    Registration fee and fees for use according to pricing schedule above
     
  •  Fees in consequent years
    Only fees for use according to pricing schedule above


The fees for using the Austria Quality Seal for services (Austria Model Operation or "Österreichischer Musterbetrieb") follow the above pricing schedule. In the case of simultaneous use of the Quality Seal for product quality and for model operations, the fees for use for model operations are reduced by 50%.

Fees will be added to 20% VAT.

The General Terms and Conditions (formerly regulative) of ÖQA-Austrian Society for the Promotion of Quality and the existing quality rules are also valid for all abroad generated products, which want to acquire this QUALITY LABEL-INTERNATIONAL.

Hereby is secured that the acquisition of the quality labels takes place according to the same guidelines as well as in Austria as also abroad produced merchandise.

All quality examinations through Austrian examination organizations begin on the spot, therefore in the production company. Further detail examinations will be decided to be done, according to the wish of the examination organization, in the respective laboratories.
 
In accordance with the General Terms and Conditions (formerly regulative) of ÖQA the applicant must prove, that the producer company has, in the relevant country, a valid business licence, with what is to be produced a certification through the diplomatic agency or foreign trade agency.

If the application is put in by an Austrian DISTRIBUTION COMPANY, this must prove the existence of its business licence in Austria and must submit a written order of the producer company for the application of the relevant product as well as must produce the proof that she/it is authorized to the distribution of the relevant product.

Supplementary, the applicant has to furnish:

  • a company description with representation of the production flow (flow-chart) of the relevant product, brochures, other advertising documents a other similar documents.
  • announcement of the employees number
  • at most existing test certificates

The selection of the Austrian examination organization or of the civilian technician takes place through the applicant himself, for what ÖQA makes available the appropriate information materials.

Furthermore, the examination organization has to decide not only on the time period of the repetition examinations in the certification but to conclude with the applicant a surveillance contract, under consideration of art. 8.4 of the Regulative.

In principle, the applicant is liable for the payment of the utilization charge and the correct use of the quality label in the sense of the ÖQA Regulative.

The registration charge of an amount of EUR 1.144,00 as well as the utilization charge for the 1st year are to be paid at the application.

Only after the reception of these amounts, ÖQA will process the act.

Inquiry

If you are interested, we will be pleased to contact you. Please complete the inquiry form below. An employee will deal with your concern as soon as possible.

As for information given on the phone, we will be pleased to be at your disposal via e-mail at oeqa(at)qualityaustria.com or on the phone at (+43 1) 535 37 48.

Note that fields marked with an asterisk (*) have to be filled out!

If you are interested, we will be pleased to contact you. Please complete the inquiry form below. An employee will deal with your concern as soon as possible.

As for information given on the phone, we will be pleased to be at your disposal via e-mail at oeqa(at)qualityaustria.com or on the phone at (+43 1) 535 37 48.

Note that fields marked with an asterisk (*) have to be filled out!
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Contacts

Mr. Marjan Pipp

OQA "Austrian Society for the Promotion of Quality", Gonzagagasse 1/27, A-1010 Vienna

Austrian Quality Labels national, international

Phone +43 1 535 37 48-13