The Confederation of European Pest Management Associations (CEPA) and its members have supported the development of the European norm EN 16636 for the pest control sector in cooperation with the European Committee for Standardization (CEN). Its purpose was to ensure that the sector is recognized for a responsible approach and its importance for the public health in all countries of the European Union and EFTA member states. Certified members are listed in the CEPA Certified® company directory.
- Improved image through CEPA Certified® status
- Promotion of professionality in the branch with focus on service and quality
- Improved service quality
- Objective benchmark of a certified company versus competitors
- Competitive advantage
This European norm specifies requirements, recommendations and basic competencies, pest control providers have to fulfill, consider and produce in order to fulfill client requirements. This includes private clients, public authorities and the general public.
Requirements of the norm for a standardized work flow, regarding for example offer preparation, risk analysis, plans of action for control and risk minimizing measures. As well as reporting and professional skills requirements for staff of pest control providers.
If you are interested in system certification, we will be pleased to contact you. Please complete the inquiry form below. An employee will deal with your concern as soon as possible.
As for information given on the phone, our Customer Service Center will be pleased to be at your disposal at (+43 732) 34 23 22.
Information for offers
In order to enable us to make a detailed and complete offer for certification/assessment of your organization, you are requested to complete this questionnaire and return it to us via fax: (+43 732) 34 23 23
or e-mail: office(at)qualityaustria.com.
If you have questions, our Customer Service Center will be pleased
to be at your disposal at (+43 732) 34 23 22.