Frequently Asked Questions

Questions mix

General

How does Quality Austria deal with personal data?

Quality Austria is keen to emphasize the protection of your data and of course does not pass on data to third parties. You can find more information in our privacy policy.

How can I comply with my reporting obligation to report notifiable serious accidents and incidents?

All companies certified according to occupational safety standards must report serious reportable accidents, incidents and serious legal violations. For a notification please send this document completed to this e-mail address. Quality Austria will evaluate the submitted information and decide on the further course of action (no activity necessary, special audit, certificate revocation) on the basis of a risk analysis.

I have questions about an offer / product. Whom can I ask?

In the menu item "Products" and the respective product areas you will also find the responsible contact persons with their e-mail address on the right side. If you already have a contact person, e.g. an auditor, this person will be happy to help you. If you need support, which product / service would be relevant for you or if you have cross-industry questions, we are available.

How can I subscribe or unsubscribe to the newsletter?

To subscribe you can use the registration form at the bottom of each page.

If you want to unsubscribe, you can do this directly in the received newsletter by clicking the button "unsubscribe" (below the download area) or send an e-mail to our marketing team.

I have several employees who need training. Do you also offer in-house trainings on site?

All courses, seminars and refresher courses can be offered as in-house trainings. In addition, we customised training solutions can be prepared according to your needs and current problems. If you have further questions, please contact our in-house team.

I have received an invoice for the qualityaustria right of use. What is this?

The right of use (currently € 400, - per year for companies up to 50 employees / € 800, - per year for companies with more than 50 employees - the number of certificates is not important) for qualityaustria proof of conformity and mark includes:

  • the first issuance of qualityaustria certificates or certificates of conformity
  • the 12-month right to use the certificate of conformity and the mark of conformity for business purposes, in particular for advertising and building trust with business partners and the public
  • free issuance of the IQNet Certificate (only with approved standards)
The right to use your qualityaustria certificate(s) as well as the qualityaustria certification mark is regulated in our general terms and conditions, point XIII "Rights and obligations of holders of a qualityaustria certificate and certification mark". More information can be found here. If you have further questions, please contact Katrin Rametsteiner.

Virtual/online trainings – how do they work and what do I need?
Read here  general information about traininings that take place online. Furthermore, we provide you here  a user guide for WebEx.

You can find an overview of our product groups here.

For more information about Quality Austria, go to the company page.

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