New circumstances, the usual quality

Handling COVID-19

For us at Quality Austria it is essential to protect all parties involved – our course participants, audit partners, trainers and employees. For this reason, we monitor and evaluate the situation on an ongoing basis and, of course, ensure our operation in compliance with the prescribed hygiene guidelines, depending on the government's package of measures.

 

Our regulation for trainings

Overview of our regulations and our etiquette for trainings:

  • The maximum number of persons allowed in a training classroom is limited in order to ensure a space of at least 10m2 per participant in the training room.
  • It is mandatory to wear a face covering when entering the training facilities and for the entire duration of the training.
  • Do not shake hands / do not give hugs.
  • Disinfectants and hygiene products (e.g. skin disinfection, soap, paper towels etc.) are provided in sufficient quantities.
  • Thorough and regular cleaning and disinfection of surfaces (e.g. work surfaces, tables, door handles) and sanitary facilities.
  • The training classroom must be well aired / ventilated every hour.
  • Catering: Only pre-portioned and covered food and beverages are provided.

(Subject to changes, Edition: November 2020)

Etiquette for trainings

A COVID-19 information sheet will be sent to all participants and trainers in advance. This document must be signed and returned before the start of training! Stay at home if you feel sick!

System certification in the time of corona

The outbreak of the COVID-19 pandemic has drastically changed our everyday life. Audit routines for certification of management systems which have proven themselves in many years of practice had to be adapted in order to prevent infection and to protect people.


Some clients ask themselves: carry out the on-site audit, do it remote or postpone the audit?

After a careful assessment and risk evaluation as well as a clarification with the respective contact persons at Quality Austria, the following needs to be evaluated:

  • Can your audit be carried out as planned?
  • Determination of the extent of the restrictions:
    • Can parts of the company still be accessed?
    • Which persons are available?
    • Does technology / experience with remote methods, video conferences in particular, exist?

The approach will be determined individually with each organization. It depends on which audit is planned (extension of a certificate or a surveillance audit), for which models you are certified, on your sector as well as product and process related risks. Your auditor is your contact person to clarify these points.

Attention: for private standards (not ISO-Standards) and product certification there are possibly specific rules in place. In these cases please contact your auditor or the respective qualityaustria product expert.

 

We support you:

Tel.: +43 732 34 23 22                Fax: +43 732 34 23 23            office@qualityaustria.com

Where possible, remote audit methods will be used. The feasibility depends on several factors. In some models there are specifications of topics (e.g. critical processes, construction sites etc.) that must be inspected onsite. Eventually it must be guaranteed that all relevant topics are audited in the audit. Please contact your auditor at your earliest convenience in order to jointly develop a plan for the next steps.

COVID representatives

Our focus is your safety

For us it is essential to protect all parties involved – our course participants, audit partners, trainers and employees. For this reason, we monitor and evaluate the situation on an ongoing basis and, of course, ensure our operation in compliance with the prescribed hygiene guidelines, depending on the government's package of measures.

If you would like more detailed information about our current training regulations or have other questions, we look forward to a short message from you. We have a trained COVID-19 representative in our qualityaustria team who implements our preventive concepts. Write us a message or call us on +43 732 34 23 22 – we will be happy to help you!

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