Our support in these challenging times
Handling COVID-19 – our offer for you
The current situtation with the coronavirus (COVID-19) poses a major challenge to all of us. We try to maintain our offer for you as much as possible and try to provide you with a medium-term planning security. Therefore, we would like to inform you how we can support you in the area of system certification.
We support you – our experts are available anytime via phone or e-mail
After a careful assessment and risk evaluation as well as a clarification with the respective contact persons at Quality Austria, the following needs to be evaluated:
- Can your audit be carried out as planned?
- Determination of the extent of the restrictions:
- Can parts of the company still be accessed?
- Which persons are available?
- Does technology / experience with remote methods, video conferences in particular, exist?
The approach will be determined individually with each organization. It depends on which audit is planned (extension of a certificate or a surveillance audit), for which models you are certified, on your sector as well as product and process related risks. Your auditor is your contact person to clarify these points.
Attention: for private standards (not ISO-Standards) and product certification there are possibly specific rules in place. In these cases please contact your auditor or the respective qualityaustria product expert.
Tel.: +43 732 34 23 22 Fax: +43 732 34 23 23 firstname.lastname@example.org
Realisation of the audit, remote audit or postponement of the audit?
Whenever it is possible, the audit should be carried out. If this is not possible in its usual form as an on-site audit, the auditor will determine together with you how to proceed.
Where possible, remote audit methods will be used. The feasibility depends on several factors. In some models there are specifications of topics (e.g. critical processes, construction sites etc.) that must be inspected onsite. Eventually it must be guaranteed that all relevant topics are audited in the audit.
Please contact your auditor at your earliest convenience in order to jointly develop a plan for the next steps.
Tips for remote audits
If there is a video conference software already in place in your company, then it is best to also use this software for the external audit. Your employees can then work efficiently together with the audit team. For an audit it is essential to view documents simultaneously with the auditor. Additionally, it is more comfortable for all parties to also see the video of the interlocutor. If you also have a mobile camera available, not only documents but facilities and other localities can be looked at as well. Information security is an important issue for remote audits. Ensure a sufficient end-to-end encryption of the data.
Test your technical solution before the audit. Often valuable time is lost until all parties can „see and hear“ each other.
Trainings und certification of persons
Your competence is our concern. Currently no trainings can be held in our training centers. We recommend the following online trainings/webinars to you: