Course series Quality Management QM

Job profile Quality Management Representative

Quality Management Representatives have the knowledge and skills needed for the implementation and further development of a quality management system based on Standard requirements (ISO 9000 series with interfaces to other specifications and Standards, as well as legal requirements). Furthermore, they are able to manage projects and analyze and improve organizational processes. They know essential quality management methods and can apply these within a team. In their role as a professional, competent and motivated contact person for internal and external interested parties in terms of quality-related issues, Quality Management Representatives use their communication skills.

Job profile Quality Systems Manager

Quality Systems Managers have, in addition to Quality Management Representatives, the knowledge and qualification necessary to develop a quality management system towards sustainable business success of the organization, while taking into account the requirements of interested parties, market requirements and the organization’s context. They know about advanced management approaches, apply these approaches in their organization and support decision-making in this matter. By understanding models and systems, Quality Systems Managers are able to integrate the requirements of different Standards into the organizational management system. They can also fulfill the tasks of an audit program manager. By applying appropriate methods, incl. the application of statistics, Quality Systems Managers are able to analyze, evaluate and present quality-relevant data and provide the outcomes for decision-making. They identify customer interests and represent them within the company. They provide information on quality-related topics, give advice, train personnel at all levels on this matter, and support the implementation of a quality management system.