The course focuses on the design of a process-oriented system and on the identification of relevant parameters for process management as well as optimization of already implemented processes within an organization.
Understanding of systematic interactions in organizations and their management systems (e.g. ISO 9001).
Operational supervisors and employees who are responsible for establishing a new or developing the existing management system e.g. controllers, auditors, organisation developers, process owners and managers.
- Fundamentals of organization and process management
- Design of processes
- Process management in practice
- Managing, optimizing and changing processes
- Group works and case examples
- Reflection, lessions learned
A project work must be completed between the process manager course (PROM) and the examination. What you have learned should be applied in your own company, which creates immediate added value.
The course Process Manager (PROM) will be recognised for extension of several certificates.
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Please note that deviations from the new course program may arise in terms of content and participation fees.
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