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Information Technology: ISO 20000 IT Service Management (in Cooperation with CIS GmbH)


Due to its inestimable value, information forms the heart of modern organizations. The needs for their protection go far beyond technical IT security. Correspondingly “IT Service Management” processes run through the whole organization like veins and enable high-quality IT services at reduced costs.

As an accredited Certification Body for Information Security acc. to ISO 27001 and IT Service Management acc. to ISO 20000, Quality Austria offers you efficient combined audits for integrated system certification with other ISO Standards in cooperation with CIS.

ISO 20000 (in Cooperation with CIS)

The actual productiveness of IT services is hard to trace for third parties. Thus each IT organization certainly knows the reasoning gap between performance and costs. Thanks to ISO 20000, the only Standard for IT Service Management certifiable worldwide, efficiency and quality of IT services will be increased significantly and made measurable, optimizable and demonstrable. The ISO 20000 Certificate will make your organization’s lead visible to the customers. ISO/IEC 20000 IT Service Management serves as a measurable Quality Standard for IT Service Management (ITSM). For this purpose, ISO/IEC 20000 specifies and shows the minimum requirements necessary for processes, which an organization needs to establish in order to be capable of providing and managing IT services in a defined quality.

ISO/IEC 20000 follows the process descriptions as they are described by the IT Infrastructure Library (ITIL) of the Office of Government Commerce (OGC) and complements them.


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