Public Administration

CAF (Common Assessment Framework)


CAF stands for Common Assessment Framework. CAF is a European quality assessment system under the motto “Improving the organization by means of self-assessment”. Thus it follows the principles of the EFQM Model. As a comprehensive quality management system, CAF identifies the potentials (“enablers”) and quality of results (“results” criteria).

CAF considers all the stakeholders, including societal interests (environment, social concerns). CAF is no “management concept”, i.e. it does not specify in what way and with what tools the results should be achieved. However, this also means a lack of the systemic rules that mostly are absolutely necessary for guaranteeing sustainable business success. On the other hand, CAF can be combined with other concepts without problems.

Self-assessment acc. to CAF is a suitable way of preparing for certification acc. to ISO 9001. It also is on this way that Quality Austria is a competent and experienced partner of public administration by providing information and trainings and supporting public administration in stocktaking.

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