29. Sep 2014

Value created by Quality Management Certificates

On the initiative of the European Organization for Quality (EOQ), a survey was made among certified Quality Representatives and Quality Managers in the member countries. Quality Austria performed the survey from July 2014 to late August 2014. The Austrian results are available now. The response amounted to 172 or 15 %.

The survey was aimed at asking for the relevance for practice and the value created by the qualityaustria training and examination (individuals’ certification) and obtain impulses for future requirements and topics.

In October 2014, some holders of Individuals’ Certificates also declared themselves to be ready to continue to work at these topics together with Anni Koubek, who is responsible for innovation at qualityaustria, by taking part in so-called focus groups.

The survey has furnished very positive feedback, which underlines the significance of the Individuals’ Certificates, which are recognized worldwide.

  • 94 % say yes to the question “Is it advantageous to be a certified Quality Expert, System Representative or Manager, Auditor or Lead Auditor QM?”
  • 86 % of the interviewees mark “with a high level of congruence” or “with a very high level of congruence” when asked whether the competencies demanded by individuals’ certification are compatible with the responsibilities they need to assume within their companies.
  • Integrated management systems continue to become more and more important. In this respect, Quality Representatives and Quality Managers play a central role. For many Quality Representatives and Quality Managers also are responsible for other management systems, primarily for those relating to environmental management (67 %), OH&S (occupational health and safety) management (60 %) and risk management (48 %).
  • 85 % agree that the training was cost effective.
  • 88 % finally think that the training has covered the requirements placed by their work.

Contact Person


Mr. Axel Dick, MSc

Executive Vice President Business Development Environment and Energy, CSR

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