The right to use the Austria Quality Seal is contingent on compliance with quality guidelines (for products and services) or with the respective monitoring specifications of the respective sectors (for model operations and at-home nursing).
These quality criteria apply to all important characteristics of a product or service or the efficiency levels of an operational site.
Specific quality guidelines have been developed for different products. Accredited inspection authorities throughout Austria use these as the basis for quality or energy industry testing.
Criteria for Quality Testing
Testing follows OQA General Terms and Conditions based on the following provisions
- Quality Guidelines
- Declaration of Goods
- Statutory Regulations
- Quality Agreements
- Safeguard rules in technology, etc.
The Quality Seal is granted for a fixed period. Accredited or state-licensed testing and inspection authorities will continuously monitor compliance with the guidelines.
We will guide customers throughout the entire award procedure: from initial query and application, to auditing, certification and re-testing.
The award procedure has 6 steps.
1. Initial Information
The interested party informs the OQA about the nature and scope of their product or operational site for which the use of the Austria Quality Seal would apply. During an informational interview, it is determined whether the quality of the product or operational site is exceptional. OQA distributes the appropriate information and application forms.
The interested party submits an application to the OQA. This entails the obligation to allow the inspection bodies to carry out a full-scale inspection and to make available test samples free of charge.
3. Pre-testing (only for At-Home Nursing)
Pre-testing entails completing a 7-page questionnaire. This ensures that the organization has met the requirements to be able to pass the inspection.
4. Inspection/EvaluationThe applicant organization contacts an approved inspection authority to commission a test. The inspection authority informs the OQA in writing about a successfully concluded inspection. The inspection report is sent to the client.
OQA informs the awarded organization in writing about their status as a Quality Seal user and their certificate number. The company receives the certificate.
Before status expiration, the company is informed of a re-testing date. The company applies for a re-issuing of the certificate with the OQA and commissions an inspection authority with an inspection. A copy of the application form is submitted with the request for inspection.
Request for cancellation of the right to use the seal must be submitted in writing. Cancellation follows only after six-month notice period submitted before 31 December of every year. The end of the right to use the seal does not automatically mean cancellation. This must be specially applied for because the fees for use would otherwise still continue.
The cost for using the Austria Quality Seal (products and services) or the International Quality Seal comprises of
- Costs for the inspection
- Association fees
- Costs for promotional material
Costs for Inspection
The applicant bears all costs related to carrying out the inspection:
- Testing the product, service or operational site
- Check test
- Procurement and storage of the test material
- Processing the test report
Payment for the inspection is due directly with the inspection authority.
- Registration fee (one-time) € 1.200,-
- Fees for use (annual)
up to 10 € 490,-
11 - 20 € 590,-
21 - 50 € 700,-
51 - 100 € 990,-
101 - 500 € 1.450,-
501 - 999 € 1.760,-
from 1 000 € 2.390,-
- Fees in the first year
Registration fee and fees for use according to pricing schedule above
- Fees in consequent years
Only fees for use according to pricing schedule above
The fees for using the Austria Quality Seal for services (Austria Model Operation or "Österreichischer Musterbetrieb") follow the above pricing schedule. In the case of simultaneous use of the Quality Seal for product quality and for model operations, the fees for use for model operations are reduced by 50%.
Fees will be added to 20% VAT
Only service providers who meet the...
The type and scope of care quality are evaluated using 13 standards for care. These include the correct assessment of situation and need, planning the appropriate care and support, ongoing documentation as well as the assessment and attainment of the goals of care. Additionally, the quality of results is assessed based on the minimum requirements of quality of structure and by means of customer surveys.
If you are interested in system certification, we will be pleased to contact you. Please complete the inquiry form below. An employee will deal with your concern as soon as possible.
As for information given on the phone, our Customer Service Center will be pleased to be at your disposal at (+43 732) 34 23 22.